Patient Center

Appointments

To schedule an appointment at one of our seven locations, call ORA Orthopedics in Iowa or Illinois:

Iowa

Phone: (563) 322-0971
Toll-Free: (800) 854-5451

Illinois

Phone: (309) 762-3621
Toll-Free: (800) 348-8777

We believe that our patients’ time is valuable; so, in the event of a delay, we will do our best to notify you in advance. Please notify us as soon as possible in the event you need to reschedule your appointment. If you need to be seen immediately, we will do our best to accommodate you.

Billing & Insurance

Claim Filing

For your benefit we file insurance claims to all primary and secondary carriers. We participate in most insurance programs. See our list of participating insurance plans or contact our office to verify participation in your plan. All co-pays are due at the time of service. We accept Visa, MasterCard, Discover, and American Express credit cards. Insurance plans do change frequently, so we ask that you call your insurance company to verify coverage before your visit.

Patients Without Insurance

We have financial counselors available for patients without insurance. The counselors will discuss and explain the billing and payment process before your first appointment. If necessary, they will work with you to set up a payment plan for the anticipated charges. At a minimum, a $75 payment is requested before being seen by a provider.

Disability

Our office can assist you with disability forms. Please fill out the patient portion and sign the Authorization to Release Information. There is a $10 charge to complete each form.

Insurance Notification

Most insurance companies require notification for hospital admission, and inpatient and outpatient surgeries. Please remember it is your responsibility to notify your insurance company. Our nursing staff will assist you if necessary.

Failure to notify your insurance company may result in a reduction or denial of benefits.