Patient Center

Appointments

To schedule an appointment at one of our six locations, call ORA Orthopedics in Iowa or Illinois:

Iowa

Phone: (563) 322-0971
Toll-Free: (800) 854-5451

Illinois

Phone: (309) 762-3621
Toll-Free: (800) 348-8777

We believe that our patients’ time is valuable; so, in the event of a delay, we will do our best to notify you in advance. Please notify us as soon as possible in the event you need to reschedule your appointment. If you need to be seen immediately, we will do our best to accommodate you.

Billing & Insurance

Claim Filing

For your benefit we file insurance claims to all primary and secondary carriers. We participate in most insurance programs. See our list of participating insurance plans or contact our office to verify participation in your plan. All co-pays are due at the time of service. We accept Visa, MasterCard, Discover, and American Express credit cards. Insurance plans do change frequently, so we ask that you call your insurance company to verify coverage before your visit.

Patients Without Insurance

We have financial counselors available for patients without insurance. The counselors will discuss and explain the billing and payment process before your first appointment. If necessary, they will work with you to set up a payment plan for the anticipated charges. At a minimum, a $160 payment is requested before being seen by a provider.

CareCredit

ORA Orthopedics is an approved CareCredit provider. CareCredit is a healthcare credit card with a credit line. CareCredit is currently offering interest free financing for six months, if you pay the full amount due by the end of the six month time period. Apply for CareCredit online at www.carecredit.com (type in “ORA Orthopedics” under the “Find a Doctor” section). Once approved, you can use your account number to pay an outstanding balance or pay for an upcoming treatment or procedure.

Fracture Care Billing

The billing for fracture care differs from the billing of other clinical services provided.  Fracture care is billed as a “packaged” service similar to surgical procedures where follow-up care is included in the initial fee.  Your insurance company requires that we bill our services using a coding system known as CPT (Current Procedural Terminology).  The codes used to describe fracture care services are found in the “surgery” section of the CPT codebook.  This does not mean that you had an operation.  It merely is the way that the codebook is organized for use by both insurance companies and physicians. Click here for a fact sheet on fracture care billing.

Disability and FMLA Forms

Our office can assist you with the completion of forms, including disability and FMLA forms.  Please fill out the patient portion and sign the Authorization to Release Information.  There is a $10 charge to complete each form. The fee must be pre-paid at the time the form is presented.  See our list of forms that require a $10 pre-payment.  Click here to see our list of forms.

Insurance Notification

Most insurance companies require notification for hospital admission, and inpatient and outpatient surgeries. Please remember it is your responsibility to notify your insurance company. Our nursing staff will assist you if necessary.

Billing and Insurance Questions

You can email your billing and business office questions to business_office@qcora.com. An ORA representative will respond to your inquiries within four business hours.